Returns & FAQ
Shipping Policy
Please allow 2-3 weeks processing for book, book box, special edition, and swag orders.
Returns & Replacement Policy
All book, book box, special edition, and swag sales final. No returns.
For T-shirts, totes, mugs, and other items under the "merch" heading: We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace it.
For the fastest resolution, please include a photograph demonstrating the quality issue or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the error clearly displayed.
Please email us with these details at contact@support.shop.kristalunaauthor.com
Accepted Payment Methods
We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods.
International Orders
International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.
Merchant of record
Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.